WeSellTek is now providing iPhone XS Max repairs from our state of the art repair and refurbishment facility in Lancashire.
All our repairs come with a 12 month warranty and are typically completed within 1-2 working days.
Our prices include prepaid 24 hour tracked postage both to and from us. Each repair is carried out using very high quality parts and are fitted by fully trained Level 1, 2 & 3 Apple certified technicians.
You can either download a free Royal Mail 24 hour postage label to send you device to us with or you can request a free mail in pack which contains packaging and a postage label in order for you to send you device in to us. Mail in packs typically arrive 1-2 working days after placing your order.
How does the process work?
- Place your order online, securely through our website and select if you would like a free post pack or you will download a free Royal Mail label.
- If possible backup your device and perform a factory data wipe (removing your iCloud account). This will allow us to set your phone up as a new device for testing purposes.
- Package the phone up securely. Please ensure you include a note with your order number then we know who the phone is from.
- Generate your free tracked postage label on the royal mail website here. Don't worry if you do not have a printer, you will receive an email with a QR code which you can present at the post office and they will print the label for you. If you prefer to post the phone directly to us using our own postal method please see details at the bottom of this page.
- Take the parcel to the post office, hand it in at the counter and they will give you a receipt with a tracking number.
- The parcel will reach us, normally on the next working day.
- We will then repair your iPhone XS Max within 1-2 working days and you will get email notifications on receipt, on completion of your repair and on dispatch.
- We return your phone by Royal Mail on a next working day service.
- Your 12 Month warranty begins.
If you would like to post your device to us using your own postal method please send the device to us at:
Please ensure you include your order number with the device so we know who it is from.
Our Refurbished Grading Criteria
Our devices are split in to 4 grading conditions - Pristine, Excellent, Good and Fair:
Refurbished - Grade A (Pristine Condition)
Devices which have been graded as Pristine (Grade A) will show, at worse, very light signs of wear on the housing and screen, this can be very faint scratches which can only be seen by looking very closely at the device. Our grade A handsets are cleaned and pass an extensive testing process.
Refurbished - Grade B (Excellent Condition)
Devices which have been graded as Excellent (Grade B) will show light signs of wear which can include light scratches and scuffs on the housing and screen and generally not visible during normal use. Our grade B handsets are cleaned and pass an extensive testing process.
Refurbished - Grade C (Good Condition)
Devices which have been graded as Good (Grade C) will show light to medium signs of wear which can be noticeable scratches and dents on the housing and noticeable scratches on the screen. Our grade C handsets are cleaned and pass an extensive testing process.
Refurbished - Grade D (Fair Condition)
Devices which have been graded as fair (Grade D) will show heavy signs of wear which can be deep scratches and or chips on the housing and screen, we recommend purchasing a protective case for Grade D handsets which will hide most of the damage. Our grade D handsets are cleaned and pass an extensive testing process.
Extended Christmas Returns
Any purchases made between Friday 12th November and Thursday 23rd December can be returned up until Friday 14th January.
If you change your mind and decide you no longer want to keep your order, we will provide a full refund providing the following conditions are met:
- The product is returned to us within the returns period stated above.
- The product is returned to us in its original packaging with accessories.
- The product is returned to us in the same condition we delivered it to you.
- The product has not been used and is free from iCloud / Google Accounts.
For any orders placed outside of the above extended returns period the normal 14 day returns window will apply.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.